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Device is not connected to the Internet

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11 comments

  • John Burtenshaw

    UPDATE: I left the tracker on charge all night. The blue light stopped flashing and was a steady blue. Unplugged it, pushed the button and tracker did its bleep. Been working OK since.

    1
  • Elizabeth Maitland

    I contacted them via the messaging system on the website. And within 10 minutes of opening they reset my device and it was working again. I suggest that you go to contact me on the website

    They were delightful. And very helpful. Best wishes Liz

    1
  • Helpdesk

    Helpdesk: Please accept our apologies if you have been lacking a reply. We hadn't received notifications that these comments had been made. The earlier commenters have had their issues resolved, but John and Krystle we have emailed you respectively to check in and make sure you are both up and running.

     

    Kind regards,

    UBEEQUEE

    1
  • John Burtenshaw

    Received my Cat tracker today. Worked fine as I tracked Royal Mail all the way to a street away from my home then it stopped. I charged it and the blue light was flashing, then stopped. I assume it is now fully charged but I cannot turn it on. I have taken  out a 6 month subscription. How long before this activated?

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  • John Burtenshaw

    Thanks for the reply Miss Krystle 85 . A bit worrying as it worked perfectly when it was with the Royal Mail than it failed just before delivery!

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  • Miss Krystle 85

    I am also encountering this issue. Device went 'offline' and I cant locate my device. It has a subscription and battery was 95% . Please help how to resolve

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  • beccakeane88

    Fully charged, and subscription bought- still showing as offline

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  • Elizabeth Maitland

    Fully charged, have a subscription shows off-line every night

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  • Miss Krystle 85

    Hi john , I think theres a common issue with the device here. I've emailed customer service yesterday and I'm waiting for a response. I'll update here when they reply. If they reply to you first , please update me with their response.
    My cat tracker worked perfectly for 2 days ,then it suddenly stopped tracking and I'm not able to control gps or settings. It gives me the message on app device cannot connect to internet and I was unable to track my cat. Naturally I felt panicked that something had happened to him as it went dead. My battery was full, I had an active subscription and had gps signal. The light is constantly blinking blue on and off. Mine has been flashing now non stop for 2 days. Theres several comments regarding this so this is a common issue. I hope it's not something that continues or happens regularly.

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  • pip_peter

    Same here - fully charged / subscription bought - device still says it’s off line and 47%charged when it’s been charging all night???? Help please

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  • Miss Krystle 85

    I've emailed them again incase they didnt get my first email ( I've contacted them a few times prior to this and they usually reply very quickly, so its unusual they havent responded yet to this particular issue). I havent heard anything now since the weekend and my device still isnt working. It's still flashing blue after several days. I keep seeing new comments from other users who bought the device and are currently having this issue. It's quite concerning to have bought a device which will not seem to work. Given that its subscription based , I wonder if its an overall issue on their system

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