The trackers location is not accurate

There is nothing worse than receiving a  tracker only for it to show a random location. What's going on? Well, it could be a number of things.

Firstly, GPS works best outdoors. Always test your tracker outdoors before thinking it may not be working accurate.

Secondly, switch off "set local base station" in the APP settings. This will help improve accuracy and stop LBS positions from displaying.

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*If your tracker shows Colchester at first, do not fret. That is our location and this is where we test all trackers to ensure they are working, before sending them out. 

Your tracker is indoors

Simply put, GPS will not work indoors as it requires clear line of sight with satellites. 

Instead, when a tracker is indoors, it will default to Wi-Fi. This isn't actually your Wi-Fi router that it has picked up but actually a triangulation of Wi-Fi signals in the area. 

This fix isn't as simple. Unfortunately, it is a limitation to Wi-Fi coverage, not only in the UK but also some rural parts of Spain, France and Italy. 

We'd recommend setting the 'Set Local Base Station' to off. This is found in the APP settings. This should bring the trackers location back to within 30 metres your property.

However, you may find that the accuracy when inside just isn't quite as accurate as GPS. 

GPS will not be picked up when indoors, so we would recommend you take note of the location that it brings up when the tracker is inside. Going forward, should you see that location again, you know your loved one is indoors. 

This may happen if you live in a rural area or the battery is low.

If you live in a rural area, your tracker may look to pick up a Base Station, which is essentially a physical signal mast. Those things that stick out like a saw thumb. 

This signal mast may be miles away from where you live but a simple trick is to go onto your APP settings and roughly half way down is an option to 'Set Local Base Station'. It will be switched on automatically, so switch it off and press locate again. After a few moments it should start picking up an accurate signal.

We'd recommend keeping the 'Set Local Base Station' switched off for the future. 

The same applies if your battery get's critically low and your tracker switches to an LBS signal. 

If you need further help, please get in touch with our friendly Helpdesk team here.