Why do I need a subscription?

A subscription is required to cover the data transfer from the tracker to the APP. The location updates are transferred via this method. Inside every watch or tracker is one of our SIM cards, these SIM cards use every available mobile network in Europe to ensure that the tracker is not out of connection and can always send you updates. Our recommendations for each tracker type are below.

Please note -

At your time of purchase, we make clear that all subscriptions are auto-renewal. Just like a streaming service, you will continue to be billed, until you cancel. Attached to this article, are examples of these reminders. 

Unless you opt out of auto-renewal by providing written notice to [e-mail], any subscription services you have authorised will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the amount that you had agreed to. Your subscription will not be extended after the term in which you are currently ends.

To cancel your subscription, please email [e-mail] 

For pets, we would always recommend the Data Subscription - Data subscriptions allow you to tracker the device, check the routes the tracker has taken and receive alerts if the tracker breaches a virtual GeoFence. 

Voice functions do not work particularly well with pets as it involves two way calling. Sadly, cat and dog paws simply aren't designed for such things :) 

For people, you may also like to consider the Voice Subscription - Voice subscriptions have all the same functions as the Data but also allow you to call and be called by the tracker or watch. This can come in handy if you are looking to track someone who is prone to escaping and you need to make a call to get hold of them. 

If you choose to switch to a Voice subscription at a later date, we will need to send you a separate Voice SIM card. This will be sent 1st class and will include instructions on how to set up.