We always aim to respond within two hours of your query during our working hours of 9-5 Monday to Friday.
You will receive a series of emails with your ticket number which is created when you email us. Your reply will come through as a separate email.
Always check your junk mail as they can have a habit of hiding in there.
If you need a quicker response, you can reach us on Facebook too. Just search for UBEEQUEE.