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  1. Ubeequee Ltd
  2. Troubleshooting

Troubleshooting

We understand that technology takes some getting used to and issues can arise. We hope the Troubleshooting articles help.

Website Troubleshooting

  • I can't log in?
  • How do I cancel my subscription?
  • Helpdesk Opening Hours

Device Troubleshooting

  • Lost Tracker?
  • Device is not connected to the internet?
  • My tracker is not accurate - Turn off "set local base station" in your APP settings.
  • Downloadable Guides - UBEE PREMIUM CAT, LYNX (Cat), CITY (Dog), Roam (Dog), Ranger (Dog) and ELDERLY/DEMENTIA
  • My tracker will not switch off
  • The trackers location is not accurate

APP Troubleshooting

  • Android APP Crashing / Bug on APP
  • Why is my tracker showing a past time or date?
  • History saying "No Trajectory Data" and will not record
  • Reset password on the APP
  • APP failing to log in despite the password being correct
  • Not receiving notifications?
See all 8 articles
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