Subscription renewals

When renewing a subscription after a previous cancellation or failed payment, please ensure that you email the helpdesk at [e-mail] so that we can reactivate the device for you. This is because we will need to manually connect the new subscription to the tracker for you - this does not happen automatically.  Please be aware that new subscriptions placed outside of our normal office hours will not be connected until the next working day.  When emailing the helpdesk, please include your device number from under the QR code on the back of the device to ensure that we can connect you as quickly as possible. If your tracker has been unused for some time we may need to send you a new SIM card for the new subscription to connect to.