- Tracker Guides
- FAQs Logging in. Subscriptions. Set up. Connection problems. Customer requested FAQs.
- Troubleshooting We understand that technology takes some getting used to and issues can arise. We hope the Troubleshooting articl...
- UBEE EXPLORER / UBEE SAFE 4G Watch Help (Currently Under Construction - Some help articles available) Everything you need to know to keep your loved ones safe
- What do the lights on the tracker mean?
- Downloadable Guides - UBEE PREMIUM CAT, LYNX (Cat), CITY (Dog), Roam (Dog), Ranger (Dog) and ELDERLY/DEMENTIA
- Tracker will not bind on APP
- How can I ring the tracker? (Watch Finder/Remote Alert - Instruction video attached)
- How often should I charge my tracker?
- Why do I need a subscription?
- How do I order a subscription on the website? (Amazon and eBay instruction Video attached)
- Delivery information / Customs charges - Including UK, Rep. of Ireland and mainland Europe
- How do I return or replace my order and what are my rights?
- Adding more users to the tracker. / How do I allow other people to track my device? / Using multiple mobile phones.
- GeoFence set up (with instruction video attached ) - What is a GeoFence and how do I set it up?
- How do I log in on the APP?
- Not received a reply to your email?
- I can't log in?
- How do I cancel my subscription?
- Helpdesk Opening Hours
- Lost Tracker?
- Device is not connected to the internet?
- My tracker is not accurate - Turn off "set local base station" in your APP settings.
- Unable to log in - No Network Coverage - Server issue (15th June 2022)
- Why is my tracker showing a past time or date?
- History saying "No Trajectory Data" and will not record