FAQs

About the Trackers

• What do the lights on the tracker mean?
• Tracker will not bind on APP
• How can I ring the tracker? (Watch Finder/Remote Alert - Instruction video attached)
• How often should I charge my tracker?
• How do I make calls to and from my Zen 4G?
• Ranger (non 4G) customer requested FAQs

See all 13 articles

Subscriptions

• Why do I need a subscription?
• How do I order a subscription on the website? (Amazon and eBay instruction Video attached)
• Subscription renewals
• Do I need to register with a phone network?
• Can I manage or change my subscription payment method?

Deliveries and Returns

• Delivery information / Customs charges - Including UK, Rep. of Ireland and mainland Europe
• How do I return or replace my order and what are my rights?
• Which countries do you ship to?
• Is shipping free?
• How long will my order take to be delivered?
• How do I cancel my subscription?

APP and Website

• Adding more users to the tracker. / How do I allow other people to track my device? / Using multiple mobile phones.
• GeoFence set up (with instruction video attached ) - What is a GeoFence and how do I set it up?
• How do I log in on the APP?
• Viewing the map in satellite mode
• I cannot bind the tracker or watch?
• Can the APP track more than one device?

See all 10 articles

Placing Your Order

• How can I pay?
• Can I have a separate billing and delivery address?
• Can I leave a note for the driver?
• Can I change or cancel my order?

Miscellaneous

• Not received a reply to your email?
• GPS vs Bluetooth
• Do you have a blog?
• How do I unsubscribe from emails?